We want you to shop with confidence. This Refund Policy explains how we handle cancellations, returns, and refunds for purchases made on our website.
Order Cancellations
Before Shipment: Should you wish to cancel an order, please contact us at your earliest convenience. Orders that have not yet been processed or shipped may be canceled at no charge.
After Shipment: Once an order has been dispatched, it cannot be canceled. In such cases, please refer to our return process outlined below.
Damaged or Defective Products
We kindly request that you inspect your order upon delivery. In the event that you receive a product that is damaged or defective, the following procedures apply:
- Immediate Notification: Where possible, please bring the matter to the attention of the delivery personnel at the time of delivery.
- Contact Us: Please report the issue to our customer care team at [email protected] within 48 hours of receipt. Including clear photographs of the damage will assist us in processing your request more efficiently.
- Assessment: We will evaluate the reported damage or defect within 2-3 business days and notify you of our determination.
- Resolution: Should we confirm that the product is damaged or defective, we may offer a replacement, repair, refund, or other appropriate corrective measure.
Incorrect Products
If you receive a product that does not match your order:
- Please notify us immediately at [email protected] with your order number and clear photographs showing the incorrect item received.
- We will investigate the matter and provide instructions for returning the item, if applicable.
- Once the incorrect item has been returned to and received at our facility, we will arrange for shipment of the correct product or process a refund, as appropriate.
Return Process
If you are eligible to return an item:
- Contact Us: Please initiate your return by emailing [email protected] with your order details and the reason for return.
- Return Authorization: Upon approval of your return, we will provide you with instructions for returning the item.
- Return Shipping: Returned items must be received at our facility before we can process any refund or replacement. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., damaged, defective, or incorrect items).
- Inspection: Once we have received and inspected the returned item, we will notify you of the status of your return.
Refund Timeline
Upon approval of your return:
- Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method used at the time of purchase (credit card, debit card, digital wallet, etc.).
- Please note that depending on your financial institution, additional time may be required for the refund to appear in your account.
Refund Amounts
- Full Refund: For damaged, defective, or incorrect items, you will receive a full refund, including any shipping charges paid.
- Change of Mind: Should you change your mind and the item is eligible for return, please note that original shipping charges are non-refundable.
- Replacement Alternative: If you are offered a replacement but prefer a refund instead, a restocking fee of 25% may apply to the product value. This fee will be deducted from your refund amount.
Exchanges
The most efficient way to obtain the desired item is to return the original item following our return process. Once your return has been approved, we kindly ask that you place a new order for the item you wish to purchase. This ensures that you receive your new item in the most timely manner.
Customer Support
Should you have any questions regarding cancellations, returns, or refunds, please do not hesitate to contact us:
Email: [email protected]
We remain committed to assisting you and will respond to your inquiry promptly.
Thank you for shopping with veloriamodern.com. Your satisfaction is of the utmost importance to us, and we are dedicated to resolving any issues that may arise.